Returns & Exchanges

At Carleton Equipment, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. We strive to make the return process as seamless as possible to ensure your complete satisfaction with every purchase.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, including all manuals and accessories, and clearly mark the RMA number on the outside of the box.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.